When Should Members Call?
Call the MAC when:
- You have a question about your contract or union activities;
- You need advice about a discipline or the name of a steward who can support you;
- You need support on a grievance or to report back on a grievance meeting;
- You have information about your grievance case or want an update on your case;
- You want to sign up for COPE!
Call: 651-294-8100 or email: mac@seiuhealthcaremn.org
FAQs about the MAC
What is the MAC?
The Member Action Center (knows as the MAC) is a central place for members to call if they have questions on contracts, events, grievances, contract negotiations, meetings and for advice on issues or answers to questions.
Who IS the MAC?
Brenda Hilbrich, Director, Stacey Davis, Steve Sitta, Debby Nelson, Tara Wangen and David Leonard are who members will speak with when they call.
When did it open?
SEIU debuted the MAC in September 2008 and slowly introduced it until it became fully operational on Oct. 6, 2008.
Why did it open? SEIU Healthcare Minnesota opened the MAC in order to respond to members’ questions and concerns quickly and efficiently. The majority of calls made to Internal Organizers were questions that could be answered right away if the information was in front of us, but too often members and staff ended up playing phone tag. The Member Action Center eliminates the phone tag because the most of the information we need to answer questions is readily available in searchable databases. The MAC is a critical part of achieving the vision of the local. With phone calls and individual grievances handled by the MAC, the Internal Organizers in the field have greater opportunities to work with member leaders, develop our political program and increase member engagement in the Union.