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JOB POSTING - Member Action Center Support Specialist

September 8, 2021

The Member Action Center Support Specialist is responsible for answering the Member Action Center phones and email, servicing incoming member calls and emails, answering members’ questions, fielding members’ calls, rerouting incoming calls when appropriate, distributing messages to proper personnel, and providing staff support.

Organization Overview:
SEIU Healthcare Minnesota represents over 40,000 healthcare and long term care workers in hospitals, clinics, nursing homes, and home care across Minnesota. SEIU Healthcare Minnesota is dedicated to building an organization which advances social and economic justice through work on local, state, national and even global policy issues which affect our members; our patients, residents and clients; and our communities. Focused on uniting workers in healthcare, long term care, and home care, SEIU members are winning better wages, healthcare and more secure jobs for our communities, uniting their strength with their counterparts around the state and world to help ensure that workers benefit from today’s global economy.

Summary of Position:
The Member Action Center Support Specialist is responsible for answering the Member Action Center phones and email, servicing incoming member calls and emails, answering members’ questions, fielding members’ calls, rerouting incoming calls when appropriate, distributing messages to proper personnel, and providing staff support.

Using excellent customer service skills, the Member Action Center Support Specialist works independently to answer phones and emails, and provide accurate and timely information to members.
This position reports to the Member Action Center Director.

Primary Responsibilities:

Skills and Qualifications:

Hourly wages and Benefits
This is a union position. Hourly wages and benefits subject to OPEIU Local 12 collective bargaining agreement and is expected to start at $21.07/hr. Final offer compensation and level will be commensurate with experience related to the position and in accordance with the rates of pay in the OPEIU Local 12 agreement. We have a generous benefits package, including health insurance, dental insurance, and tuition reimbursement.

To apply:
Please submit your cover letter and resume via email to Luchelle Stevens, Chief of Staff, at Luchelle.Stevens@seiuhcmn.org. Please use the subject line “your First Name Last Name_MAC Support Specialist”, updated with your information.

The position will remain open until filled. Interviews are on a rolling basis.